FAQ

Delivery

Exchanges And Returns

  • Can I exchange an item that I have tried on?

    That depends on what item it is. Underwear are categorized as hygiene products and therefore cannot be returned or exchanged if taken out of the packaging or if they are tried on. So when you receive an order please make sure to check that the item is the right product, size and colour before opening the packaging. Bras, tank tops, t-shirts, loungewear and swimwear do however not fall under this category and can certainly be exchanged even if the packaging is opened. If you would like to exchange an item please read here on how to return an order.

  • I am not completely satisfied with the item, can I return it?

    You most certainly can! Here you will find all the information needed regarding exchanges and returns.

  • How much is the return shipping fee?

    It all depends on the parcels weight and size. The staff at your nearest post office can easily help you to get the right quantity of stamps for your return. 

    In the case your recieved a damaged product, we will refund the shipping.

Membership

Ordering

  • I haven't received an order confirmation. Why?

    Double check your email address that you provided when you became a member. In some cases the order confirmation can be mistaken for spam, please check your spam folder and add Uppercut to your trusted email list.

  • Can I add additional items to an order I've already placed?

    It depends on how fast you get in touch with our customer support team. If you have selected to pay by invoice, you can add new items to the order before it is shipped, contact our customer support team and they will assist you. If you have selected a different type of payment, we kindly ask you to place a new order.

  • How does your order confirmation work?

    Once an order has been placed, an order confirmation will be sent via email. Make sure to enter the correct email address. The order confirmaiton will include all of the information regarding your order. You can also find the order status on your member page.

  • What is a pre-order item

    In order to offer a wide range of products and sizes, we have created something called pre-order items. This means that we do not have all the rare sizes and products in stock at the moment but you will be able to purchase them anyway. These products and sizes are market with an asterics*. Just follow the checkout process as normal and pay for the item and we will automatically order the item for you. As soon as we receive the item, we will send it out. Usually, we will get the item within the next 5-15 working days. If your order contains a mix of pre-orders and in stock items, you will have the chance to choose whether you want them shipped together or separately at checkout. Your order confirmation email will contain both in stock and pre-order items.

    Please contact our customer service if you have any questions about your pre-order item

  • How do I order?

    If you would like to know more about how to shop on Uppercut.se, read through our "How to shop".

  • Can I place my order over the phone?

    Not at the moment. However, we would gladly help you place your order via email.

  • Can I cancel my orders?

    Because orders are packaged directly after a purchase is made, it all depends on how quickly you get in touch with us. Contact our customer support team for assistance.

Payment

Products

Technical